We tailor our process to meet your needs.

We have options for everyone! Phone, online, email – whatever your chosen communication style is we will work in with you.

In just a few minutes we can get information about you and your NDIS plan, support needs and goals and can get you set up and allocated to one of our amazing Support Coordination Team members to start working with you and coordinating your supports specifically to meet your needs.

If you require access to the NDIS, contact our Support Coordination Team by emailing [email protected]

Support Coordination is different from case management.

There are three main differences between Support Coordination and Case Management roles:

• Support Coordination is specific to navigating the NDIS, while Case Management is broader and can encompass various sectors.
• Support Coordination is strictly defined under the NDIS with a clear set of roles and responsibilities, whereas how Case Management is delivered might differ depending on the sector and an individual’s needs.
• Support Coordination is funded under the NDIS for participants who have it included in their plan. Case Management might be funded through various sources depending on the situation.

As part of the intake process, a communication plan is developed with you so you are communicated with in your preferred way. This can be via email, text message, phone call, online meetings or face to face.

You direct how you want to be supported and the best way for this to happen to meet your needs.

Participants can choose to change support coordination providers at any time- this is called choice and control of supports.

By completing the referral form located on the Chosen Family website- https://www.chosen.family/referral-form or phoning or emailing the support Coordination team- [email protected], the Support Coordination Team will receive this information and be in contact to discuss your support needs, goals and how you want to be supported.

A Support Coordinator will be allocated to work with you to develop your support plan, connect and monitor supports, ensure that your NDIS plan and budget are managed in line with your chosen supports and support you in ensuring you can live your best life possible with your chosen supports and acheive your goals.

Chosen Family offers Support Coordination Levels 2 and 3.

As outlined by the NDIS:

There are 3 levels of support coordination that can be included in a participant’s plan:

• Level 1: Support Connection
• Level 2: Coordination of supports
• Level 3: Specialist support coordination

For more information on the levels of support coordination, please visit the DNIS website here:

https://www.ndis.gov.au/providers/working-provider/support-coordinators

Our minimum is a 3 hour bookings are available with Chosen Family.

Contact us, and we’ll discuss your needs and goals. From there, we’ll create a personalised plan to help you navigate the NDIS.

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Our Support Coordinators can help you find the right services, negotiate with providers, manage budgets, resolve issues, and prepare for plan reviews. They’re here to make the NDIS work for you.

If Support Coordination is included in your NDIS plan, you can use this service to simplify your journey and get expert guidance.

Support Coordination is a service that helps NDIS participants manage their plans and connect with the right providers. It’s about making sure your funding works for you and supports your goals.

It is capacity building support that helps you connect with NDIS providers, community, mainstream and other government services.

It is an NDIS funded support designed to assist you in making sure you get the most out of your NDIS plan.

Support coordinators work together with you to explore what options are open to you and recommend where and how you can access other supports that you might need.

A support coordinator will work with you to ensure a mix of supports are used to increase your capacity to maintain relationships, manage service delivery tasks, live more independently, and be included in your community.

We bring joy, flexibility, and personalisation to respite care. With no waitlists, personalised settings, and a commitment to inclusive, compassionate care, we provide an experience that feels like home. Our services bridge gaps in the sector, ensuring those who often fall through the cracks are seen, supported, and celebrated.

Participants have the opportunity to engage in fun and enriching activities tailored to their interests. Whether it’s socialising, trying new hobbies, or enjoying relaxing downtime, our services are designed to make every moment meaningful.

Chosen Family specialises in supporting participants with complex needs, including those with psychosocial disabilities, behaviours of concern, or from LGBTIQ+ communities. We offer trauma-informed and intersectional care, ensuring every individual receives the respect and attention they deserve.

It’s simple. Just contact us to discuss your participant’s needs, and we’ll work together to create a tailored plan that fits their schedule and preferences. Our team is here to guide you every step of the way.

Respite funding typically covers accommodation, meals, activities, and self-care support during the participant’s stay. Each plan is tailored to ensure all needs are met, with a focus on safety, comfort, and enjoyment.

Level 1: 7 to 14 days per year, offering a break for carers to attend critical activities.
Level 2: 14 to 28 days per year, with an emphasis on building participant independence.
Level 3: 28 days per year for more intensive support, particularly when informal support is at risk of not continuing due to challenging needs or severe behavioural issues.

We offer flexible respite options tailored to your needs. This includes in-home care or a stay in one of our secure, fully furnished respite environments. You can even choose from personalised locations, such as through Airbnb, for a truly unique experience.

Absolutely. You can choose from various settings, including secure group residences or unique locations like Airbnb, depending on your preferences. Our goal is to make respite care feel as personal and comfortable as possible.

Our respite care is designed to be flexible, fitting into your participant’s life when they need it most. We work with you to ensure support is available when it’s required.

Your participant will be cared for by our dedicated, fully trained, and compassionate team. Every staff member is committed to providing respectful, safe, and person-centred care.

All our respite locations are fully staffed 24/7, ensuring participants are supported and safe at all times. Our facilities are secure, welcoming, and designed to provide a homely atmosphere.

We don’t believe in waitlists. Once your participant’s care plan is set, we can begin providing respite services right away—no delays.

Contact us to discuss your needs. We’ll create the right plan for you and provide the support you need to feel confident and safe at home.

Absolutely. Our team is trained to handle complex care tasks with professionalism and compassion, including PEG feeding, hoisting, and bed care.

Yes. Our services fully tailor to your routines, medical needs, and personal preferences, ensuring you feel comfortable and supported.

We support showering, bathing, grooming, toileting, continence needs, meals, mobility, hoisting, bed care, and more. Let us know if you have specific needs, and we’ll work to accommodate them.

Reach out to us, and we’ll work with you to create a plan to ensure your home remains safe, comfortable, and welcoming.

Yes, all our services are personalised. We take the time to understand your routines, preferences, and goals to ensure our support fits your life.

Absolutely. We’re happy to work alongside you to help organise and complete your daily routines.

We support cleaning, laundry, meal preparation, errands, shopping, decluttering, and more. If you need something specific, let us know, and we’ll work with you.

Contact us, and we’ll create a plan together that ensures you feel supported and celebrated throughout the process.

We create spaces where you can feel secure and respected. Our team is trauma-informed, culturally sensitive, and committed to celebrating every individual’s uniqueness.

We provide tailored support, including personal care, social outings, community engagement, and assistance with building confidence—all designed to respect and empower you.

Yes. We will always work to match you with someone who understands your identity and makes you feel comfortable.

Our team includes LGBTQIA+ support workers who bring their lived experiences to create meaningful, compassionate care.

Contact us to discuss your housing needs. Together, we’ll create a plan to help you find the perfect home and support your goals for independent living.

Yes, all our housing options are designed with accessibility in mind. We ensure the spaces meet the needs of participants, creating safe and comfortable environments.

We work closely with participants, families, and carers to understand personal goals, medical needs, and preferences. Each plan is unique and designed to ensure comfort and independence.

We provide a range of options, including supported independent living, shared arrangements, and accessible housing tailored to individual needs.

Contact us to discuss your needs. Together, we’ll create a plan to help you enjoy outings that bring joy and connection.

Our support workers are trained to provide trauma-informed and respectful care. Your safety and comfort are always our priority.

Yes, every outing is created according to your preferences. Whether you’re looking for a practical trip or an exciting new experience, we’ll work to make it happen.

We offer outings such as hiking, walking, and visits to outdoor spaces. Participants can also attend festivals, events, or appointments, and choose other destinations that inspire them.

Respite services provide temporary relief for primary caregivers, offering participants a safe and supportive environment where they can enjoy new experiences, meet new people, and take part in activities. This allows caregivers to rest or attend to personal matters, knowing their loved ones are well cared for.