Clear, Reliable NDIS Support Coordination (Level 2)
Support Coordination is a service that helps you understand and use your NDIS plan. A Support Coordinator works with you to connect with providers, organise supports, and build your confidence to manage your plan over time.
What Support Coordination Involves
Navigating the NDIS can be overwhelming. Our Support Coordination team works alongside you to break things down, make sense of your plan, and ensure your supports are aligned with your goals.
Understanding and interpreting your NDIS plan
Finding and engaging the right providers
Crisis and complex case support
Coordinating multiple services and appointments
Preparing for plan reviews and reporting
Helping you build skills to manage your own supports over time
Our Approach
Responsive, Trauma-Informed, and Person-Led
Fast response times with no unnecessary waitlists
Consistency of coordinator where possible
Open communication with participants, families and teams
Cultural safety and neuroaffirming practice
Transparent coordination without conflicts of interest
Experienced and Compassionate Professionals
Our team brings years of experience across disability services, crisis support, allied health, and case management. We take a strengths-based approach, working with you and your chosen network to build stable, long-term outcomes.
Elizabeth Nthenya Ikea
Support Lead
0423 388 533
Elizabeth@chosen.family
I am deeply passionate about empowering people to take control of their lives and feel confident navigating the NDIS.
Kia Bishop
Acting Support Lead
0494 316 092
sc@chosen.family
As a neurodivergent person and carer, she brings both clinical insight and lived experience to her work.
Joshua Halligan
Support Coordinator
0401 749 483
joshua@chosen.family
I pride myself on rapport I hold with my clients and team and strive to make my work as fun as possible and to make my clients enjoy the time they have with me.
Oriana Cerven
Support Coordinator
0481 148 296
I am a dedicated and compassionate nursing and community care professional with over 15 years of experience in aged care, disability services (NDIS), vocational training, and clinical coordination.
FAQs
What is Support Coordination in the NDIS?
Support Coordination is a service that helps you understand and use your NDIS plan in a way that works for your life.
A Support Coordinator works alongside you to connect with services, organise supports, and build your confidence to manage your plan over time.
What does a Support Coordinator do?
A Support Coordinator helps you turn your plan into real, practical support. This can include:
- Explaining your NDIS plan in simple terms
- Connecting you with the right services
- Coordinating different providers
- Helping solve issues when things aren’t working
- Supporting you to build independence over time
What are the different levels of Support Coordination?
There are three levels of Support Coordination in the NDIS:
- Support Connection (Level 1): Helps you get started and connect with supports
- Support Coordination (Level 2): Ongoing support to manage and use your plan
- Specialist Support Coordination (Level 3): For more complex situations requiring higher-level support
Looking for Specialist Support Coordination (Level 3)?
For more complex needs, Level 3 Support Coordination provides deeper support to manage risks, challenges, and multiple services.
How do I know if I have Support Coordination in my NDIS plan?
Support Coordination is usually funded under your Capacity Building budget.
It may be listed as:
- Support Coordination
- Coordination of Supports
- Specialist Support Coordination
If you’re unsure, we can help you understand what’s included in your plan.
Do I have to use a Support Coordinator?
No. Support Coordination is optional.
If it’s included in your plan, you can choose whether to use it and who you want to work with.
Can I choose my own Support Coordinator?
Yes. You have full choice and control.
You can choose a provider that feels right for you and aligns with your needs, values, and goals.
Can I change my Support Coordinator?
Yes, you can change at any time.
If something isn’t working or you feel like you need a different approach, you’re able to move to a provider that better supports you.
What’s the difference between Support Coordination and Plan Management?
They are different supports:
- Support Coordination: Helps you organise and use your supports
- Plan Management: Helps manage your budget and pay invoices
Many people have both in their NDIS plan.
How does Support Coordination help me reach my goals?
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Ready to Speak to Us?
Registration Number
405 014 6042
ACN
660 703 122
ABN
40 660 703 122
Contact Details
Call Us
(02) 4713 1801
Text Us
0482 077 797
Email Us
info@chosen.family
