Navigating the NDIS, Together
Support Coordination
Support Designed Around You
How We Help
Our Support Coordination services are designed to take the stress out of managing your NDIS plan. Here’s what we can do for you:
1. Find the Right Services for You
We research and assess your needs and goals to match you with options that suit you
2. Developing Support Plans
Our team liaises with providers to secure the best services at the right price, ensuring your funding is used effectively.
3. Simplify Financial Management
Ensuring service agreements and service bookings are completed.
4. Empowering Choice and Control
Building your ability to exercise choice and control, to coordinate supports and access your local community.
5. Preparing for Plan Reviews
Assisting you in planning ahead to prepare for your plan review.

What Levels of Coordination Do We Offer?
Support Coordination Levels

Level 2: Coordination of Supports

Level 3: Specialist support coordination
Why Chosen Family?
Your Questions Answered
FAQs
How long does it take for a coordinator to sign me up with Chosen Family?
We tailor our process to meet your needs.
We have options for everyone! Phone, online, email – whatever your chosen communication style is we will work in with you.
In just a few minutes we can get information about you and your NDIS plan, support needs and goals and can get you set up and allocated to one of our amazing Support Coordination Team members to start working with you and coordinating your supports specifically to meet your needs.
How do I enquire about a support coordination or make a referral?
If you require access to the NDIS, contact our Support Coordination Team by emailing [email protected]
Is Support Coordination the same as Case Management?
Support Coordination is different from case management.
There are three main differences between Support Coordination and Case Management roles:
- Support Coordination is specific to navigating the NDIS, while Case Management is broader and can encompass various sectors.
- Support Coordination is strictly defined under the NDIS with a clear set of roles and responsibilities, whereas how Case Management is delivered might differ depending on the sector and an individual’s needs.
- Support Coordination is funded under the NDIS for participants who have it included in their plan. Case Management might be funded through various sources depending on the situation.
How to get access to a Support Coordinator?
As part of the intake process, a communication plan is developed with you so you are communicated with in your preferred way. This can be via email, text message, phone call, online meetings or face to face.
You direct how you want to be supported and the best way for this to happen to meet your needs.
What are the steps for me to move my support coordination over to Chosen Family?
Participants can choose to change support coordination providers at any time- this is called choice and control of supports.
By completing the referral form located on the Chosen Family website- https://www.chosen.family/referral-form or phoning or emailing the support Coordination team- [email protected], the Support Coordination Team will receive this information and be in contact to discuss your support needs, goals and how you want to be supported.
A Support Coordinator will be allocated to work with you to develop your support plan, connect and monitor supports, ensure that your NDIS plan and budget are managed in line with your chosen supports and support you in ensuring you can live your best life possible with your chosen supports and acheive your goals.
What levels of coordination do we offer?
Chosen Family offers Support Coordination Levels 2 and 3.
As outlined by the NDIS:
There are 3 levels of support coordination that can be included in a participant’s plan:
- Level 1: Support Connection
- Level 2: Coordination of supports
- Level 3: Specialist support coordination
For more information on the levels of support coordination, please visit the DNIS website here:
https://www.ndis.gov.au/providers/working-provider/support-coordinators
How do I get started with Support Coordination?
Contact us, and we’ll discuss your needs and goals. From there, we’ll create a personalised plan to help you navigate the NDIS.
How can Support Coordination help me?
Our Support Coordinators can help you find the right services, negotiate with providers, manage budgets, resolve issues, and prepare for plan reviews. They’re here to make the NDIS work for you.
Who can access Support Coordination?
If Support Coordination is included in your NDIS plan, you can use this service to simplify your journey and get expert guidance.
What is Support Coordination?
Support Coordination is a service that helps NDIS participants manage their plans and connect with the right providers. It’s about making sure your funding works for you and supports your goals.
It is capacity building support that helps you connect with NDIS providers, community, mainstream and other government services.
It is an NDIS funded support designed to assist you in making sure you get the most out of your NDIS plan.
Support coordinators work together with you to explore what options are open to you and recommend where and how you can access other supports that you might need.
A support coordinator will work with you to ensure a mix of supports are used to increase your capacity to maintain relationships, manage service delivery tasks, live more independently, and be included in your community.
How to Register with us?
1.
Complete Enquiry or Referral Form.
2.
Receive a callback from our intake team.
3.
Sign Service Agreement & Schedule of Supports.
4.
Confirm Meet and Greet Dates.
5.
Have a Meet and Greet.
6.