Navigating the NDIS, Together

Support Coordination

The National Disability Insurance Scheme (NDIS) can feel overwhelming. At Chosen Family, we make it simple. Our inclusive and friendly team of Support Coordinators are experts in navigating the complexities of the NDIS. We’re here to ensure you get the most out of your plan, supporting you to achieve your goals and live the life you choose.

Support Designed Around You

How We Help

Our Support Coordination services are designed to take the stress out of managing your NDIS plan. Here’s what we can do for you:

We research and assess your needs and goals to match you with options that suit you

Our team liaises with providers to secure the best services at the right price, ensuring your funding is used effectively.

Ensuring service agreements and service bookings are completed.

Building your ability to exercise choice and control, to coordinate supports and access your local community.

Assisting you in planning ahead to prepare for your plan review.

What Levels of Coordination Do We Offer?

Support Coordination Levels

We offer flexible, funded respite options designed to fit the unique needs of participants and their carers.

Level 2: Coordination of Supports

Support to put in place a mix of supports to increase a participant’s capacity to maintain relationships, manage tasks, live more independently and be included in their community. It builds the participant’s confidence and skills to direct their lives, not just their services.

Level 3: Specialist support coordination

A higher level of support for participants whose situations are more complex and who need specialist support. A specialist support coordinator will assist participants to manage challenges in their support environment and ensure a consistent delivery of service.
Our difference

Why Chosen Family?

We know that support is more than just a service. It’s about showing up with love, understanding, and a commitment to helping you shine.
Expertise You Can Trust
Our team knows the NDIS inside and out, providing expert guidance tailored to your needs.
A Personal Approach
We take the time to understand your goals and build a plan that works for you.
Advocates by Your Side
We’re here to ensure you have access to the services and support that empower you to thrive.
Advocates by Your Inclusive and WelcomingSide
We value diversity and create spaces where everyone feels seen, heard, and respected.

“Working with Chosen Family has been seamless. Their Support Coordinators are knowledgeable, proactive, and always focused on the participant’s best interests. They make my role easier by ensuring the plan is utilised effectively and every detail is handled with care.”

Alex
Plan Manager

“I used to feel lost trying to manage my NDIS plan, but my Support Coordinator at Chosen Family has made everything so easy. They listened to what I wanted and helped me get the services that fit my goals. I feel in control of my future now.”

Joel
Participant

“Chosen Family’s Support Coordination has been a game-changer for our family. They guided us through the NDIS with patience and expertise, ensuring my child received the services they needed. I feel so much more confident knowing a team truly cares about our journey.”

Sarah
Parent

Your Questions Answered

FAQs

Explore answers to the most common questions about our respite services and how we make everything as easy as possible.

We tailor our process to meet your needs.

We have options for everyone! Phone, online, email – whatever your chosen communication style is we will work in with you.

In just a few minutes we can get information about you and your NDIS plan, support needs and goals and can get you set up and allocated to one of our amazing Support Coordination Team members to start working with you and coordinating your supports specifically to meet your needs.

If you require access to the NDIS, contact our Support Coordination Team by emailing [email protected]

Support Coordination is different from case management.

There are three main differences between Support Coordination and Case Management roles:

  • Support Coordination is specific to navigating the NDIS, while Case Management is broader and can encompass various sectors.
  • Support Coordination is strictly defined under the NDIS with a clear set of roles and responsibilities, whereas how Case Management is delivered might differ depending on the sector and an individual’s needs.
  • Support Coordination is funded under the NDIS for participants who have it included in their plan. Case Management might be funded through various sources depending on the situation.

As part of the intake process, a communication plan is developed with you so you are communicated with in your preferred way. This can be via email, text message, phone call, online meetings or face to face.

You direct how you want to be supported and the best way for this to happen to meet your needs.

Participants can choose to change support coordination providers at any time- this is called choice and control of supports.

By completing the referral form located on the Chosen Family website- https://www.chosen.family/referral-form or phoning or emailing the support Coordination team- [email protected], the Support Coordination Team will receive this information and be in contact to discuss your support needs, goals and how you want to be supported.

A Support Coordinator will be allocated to work with you to develop your support plan, connect and monitor supports, ensure that your NDIS plan and budget are managed in line with your chosen supports and support you in ensuring you can live your best life possible with your chosen supports and acheive your goals.

Chosen Family offers Support Coordination Levels 2 and 3.

As outlined by the NDIS:

There are 3 levels of support coordination that can be included in a participant’s plan:

  • Level 1: Support Connection
  • Level 2: Coordination of supports
  • Level 3: Specialist support coordination

For more information on the levels of support coordination, please visit the DNIS website here:

https://www.ndis.gov.au/providers/working-provider/support-coordinators

Contact us, and we’ll discuss your needs and goals. From there, we’ll create a personalised plan to help you navigate the NDIS.

Make an Enquiry

Our Support Coordinators can help you find the right services, negotiate with providers, manage budgets, resolve issues, and prepare for plan reviews. They’re here to make the NDIS work for you.

If Support Coordination is included in your NDIS plan, you can use this service to simplify your journey and get expert guidance.

Support Coordination is a service that helps NDIS participants manage their plans and connect with the right providers. It’s about making sure your funding works for you and supports your goals.

It is capacity building support that helps you connect with NDIS providers, community, mainstream and other government services.

It is an NDIS funded support designed to assist you in making sure you get the most out of your NDIS plan.

Support coordinators work together with you to explore what options are open to you and recommend where and how you can access other supports that you might need.

A support coordinator will work with you to ensure a mix of supports are used to increase your capacity to maintain relationships, manage service delivery tasks, live more independently, and be included in your community.

How to Register with us?

Starting your journey with us is easy:

1.

Complete Enquiry or Referral Form.

2.

Receive a callback from our intake team.

3.

Sign Service Agreement & Schedule of Supports.

4.

Confirm Meet and Greet Dates.

5.

Have a Meet and Greet.

6.

Setup regular shifts or respite.